Privacy Policy
Version 1.2 · Last updated October 1, 2026 · Effective October 7, 2026
1. Who We Are
Vaelor AI, trading as Vaelor, is responsible for the personal information processed through the Service as described here. Contact privacy@vaelor.chat with privacy questions or requests.
This policy covers Vaelor’s websites, applications, account systems, and AI features. Independent services such as authentication and payment providers also have their own privacy policies. Terms such as “Service,” “Inputs,” and “Outputs” have the meaning given in our Terms of Service.
2. Information We Process and Why
We process information needed to provide, maintain, and protect the Service:
| Information | Main purposes |
|---|---|
| Email, supported sign-in identifiers, wallet address, account preferences, and session information | Create accounts, authenticate users, maintain settings, and protect access |
| Prompts, conversations, uploaded files, images, audio, video, and generated content | Provide requested AI features and saved history where enabled |
| Memory or personalization information, where enabled | Support the relevant personalization feature |
| Plan, credit balance, payment history, transaction identifier, amount, and payment status | Fulfill purchases, retain purchase records, reconcile payments, and resolve billing issues |
| Referral codes and attribution, qualifying events, Reward Balance and redemption records, check-in timestamps and claims | Allocate and validate rewards, apply credit purchases or subscription discounts, and prevent duplicate or fraudulent claims |
| IP address, browser or device details, timestamps, usage and security events, and diagnostics | Deliver requests, monitor reliability, investigate errors, and prevent abuse |
| Support messages and reports | Answer requests, investigate complaints, and protect users and legal rights |
Vaelor stores payment history within the Service, including relevant purchase and transaction records, payment status, and credit or subscription purchases. Where applicable, records also show Reward Balance applied to a purchase. These records support billing, reconciliation, support, disputes, and applicable accounting obligations. This does not mean Vaelor stores every payment detail held by a payment provider.
We do not necessarily receive all information submitted directly to an authentication or payment provider. Wallet transactions recorded on public blockchains may remain publicly visible independently of Vaelor.
Where applicable data-protection law requires a legal basis, we rely on performance of our contract for requested services, legitimate interests for proportionate security and reliability activities, legal obligations for required records and disclosures, and consent where required for optional processing. Consent may be withdrawn without affecting prior lawful processing.
3. Conversations, Temporary Chat, and Memory
Saved conversations are associated with your account and remain available until deleted or otherwise removed under this policy.
Temporary Chats are not stored as saved conversations in Vaelor’s conversation database. Inputs and Outputs still pass through AI, network, and supporting infrastructure. “Not saved to history” does not mean that no temporary processing or technical records exist.
Full content-data deletion includes derived AI memory and personalization content. Deleting an individual chat also removes any memory or personalization content derived from it. Temporary Chats neither read from nor update memory.
Uploads and generated media may be stored temporarily for processing and delivery. They are not permanent storage unless the feature expressly provides it.
4. Training, Advertising, and Human Access
Vaelor does not use private conversations to train its AI models, sell them as training datasets, or use them for routine human review. We do not sell private conversation content for behavioral advertising.
Automated processing required to generate responses, operate the Service, diagnose failures, or secure infrastructure is separate from model training. Any exceptional human access for support, security, abuse handling, or legal obligations must be limited to an authorized, necessary purpose.
Vaelor does not send your Inputs or Outputs to external AI providers. AI models are run on infrastructure operated by Vaelor AI, so no third-party AI provider receives, retains, trains on, or reviews your conversations.
Material changes to these practices will be communicated as required, with any legally required consent obtained before the new processing begins.
5. Providers, Disclosures, and International Processing
We use providers for hosting, databases, networking, authentication, payments, email, security, and monitoring. These include NOWPayments where offered at checkout. Providers receive information needed for their role, subject to applicable contractual and legal requirements.
Information may be preserved or disclosed when necessary to comply with binding legal obligations, protect users or the Service, investigate fraud or security incidents, or establish or defend legal rights. An informal request alone does not establish a right to obtain private information.
Data may be processed outside your country. Vaelor AI operates processing facilities in the European Union, the United States, and the Asia-Pacific region, and requests may be routed to the facility best able to serve them. Wherever data is processed, it receives the same protections described in this policy, and transfers rely on safeguards recognized by applicable law, such as standard contractual clauses. Contact us for more information about processing locations and the safeguards that apply.
6. Cookies, Storage, and Analytics
Cookies, local storage, and similar technologies support sign-in, session security, preferences, and core functionality. Limited technical or aggregate usage information may help us understand reliability and operation; private conversation content is not used as behavioral advertising data.
If optional analytics or tracking technologies are used, we will describe them and request consent where required. Where consent applies, you can accept, reject, or manage optional technologies and change your choice. Disabling essential storage may affect functionality.
7. Full Content-Data Deletion and Retained Records
Saved conversations remain until deleted or otherwise removed under this policy. You can delete individual chats or clear your AI content without closing your account.
Full content-data deletion covers saved conversations, associated Inputs and Outputs, stored uploads and generated media, and derived AI memory or personalization content held by Vaelor. Completed deletion removes this content from active storage and cannot be undone through user controls.
Your account remains active. Account identity and authentication records, subscription status, credit balances, Referral Reward Balance, payment history, and necessary referral, check-in, and redemption records remain to maintain your account and entitlements, reconcile purchases and rewards, and address fraud, disputes, or legal obligations. These retained records are not retained conversation content. Clearing AI content does not cancel subscriptions or erase payment history.
Deletion from active systems does not mean instantaneous erasure from every backup, technical record, or provider system. Retention must be limited to the relevant purpose, including necessary payment, security, dispute, or legal records.
Active deletion is completed within 30 days of a deletion request, and residual copies in encrypted backups expire within a further 35 days. Technical and security logs are kept for up to 90 days, or longer only while needed to investigate a specific incident. Uploaded files and generated media in temporary storage are removed within 30 days unless saved to a conversation, and Temporary Chat data is held only for the time needed to process and deliver a response. Payment, purchase, and reward records are kept for as long as your account is active and for up to 7 years afterwards where accounting, tax, or other legal obligations require it.
Public blockchain records cannot generally be deleted by Vaelor. A failed request does not, by itself, establish whether processing or temporary storage occurred.
8. Your Choices, Rights, and Security
You can use available controls to delete individual conversations or request full content-data deletion while retaining your account. This product feature is separate from any broader erasure rights available under applicable law. Contact privacy@vaelor.chat if you need assistance. Depending on applicable law, you may also request access, correction, a copy or portability of data, restriction, objection, or withdrawal of consent, and complain to the relevant data-protection authority. We may reasonably verify identity before acting on a request.
We use technical and organizational measures intended to protect information, but no online service is completely secure. Avoid submitting unnecessary sensitive information, passwords, seed phrases, private keys, or other credentials.
9. Adults Only, Updates, and Contact
Vaelor is intended for adults aged 18 or older. Report suspected underage use to privacy@vaelor.chat so it can be investigated and addressed.
We will update this policy as practices change, display its effective date, and provide notice or obtain consent where required.
Privacy and data requests: privacy@vaelor.chat
General support: support@vaelor.chat
Legal inquiries: legal@vaelor.chat